FAQs

Products

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Where can we find product pricing information?

A request can be sent through to [email protected]. Alternatively you can contact us on 043 555 0860 to request a quote based on your specific needs?
Category: Products
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What products does SolarTurtle offer?

SolarTurtle’s product range includes the SolarHubs, SolarMinis, SolarTrolleys, Spark Kiosks as well as our software – The POS Portal and the Management Portal. Refer to the products tab for further information.

Category: Products
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If I rent or purchase a SolarTurtle product, if something goes wrong, can you fix it?

Yes, should you enter into a rental contract with SolarTurtle, any restorative or preventative maintenance/ repairs will be covered by SolarTurtle. Should you enter into a purchase agreement, SolarTurtle can advise on the repairs needed, as well as refer you to approved suppliers. It must also be noted that our panels, batteries and inverters all come with a standard manufacturer guarantee/warranty.

Category: Products
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Do your products require any on-site infrastructure?

Due to the nature of our products and their mobility, no on-site infrastructure is required, as they are a true drop-and-go product.

Category: Products
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Are your products SABS approved or what quality standards are adhered to?

All of our products undergo rigorous testing prior to deployment and are manufactured by certified suppliers who comply with the following quality standards: • ISO 9001 (2015)– Quality Standards • SANS 45001:2018 • SANS 01042 Part 1 and 2 • ARP 062-9-6:2009 • SANS 61427:2005 • SANS OHSAS 18001:2011 • SANS 61427-1:2013 • SANS 1981:2015 • SANS 1982:2015 • SANS 1046:1990 • SANS 20004:2012 • SANS 20054:2007 • NRS 052-2-4:1999 • NRS 052-2-2:1999 • NRS 052-2-3:1999 Furthermore, our solar systems all come with a standard manufacturer guarantee/warranty.

Category: Products
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Are your products recyclable?

Yes, our products are all recyclable. Should you need to recycle any old batteries, printer cartridges, electronics or in the unlikely event – any solar panels (solar panels generally have a lifespan of approximately 20 years), these can be sent to SolarTurtle for recycling. Alternatively, we can recommend local battery and solar cell recycling companies in your area.

Category: Products
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Are your products customisable?

Yes, all of our products are customisable dependent on your needs, ranging from interior designs and the size of the solar system you require to name a few.

Category: Products
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